Audible, the leading audiobook platform, offers a vast library of audiobooks for its members. However, there may be times when you want to return an Audible book due to various reasons. Whether you’re unhappy with the narration or the content, Audible has a user-friendly return policy that allows you to exchange or return audiobooks within 365 days of the original purchase. In this comprehensive guide, we’ll walk you through the step-by-step process of returning an Audible book, both on the desktop site and mobile site. Additionally, we’ll answer some frequently asked questions about Audible’s return policy to ensure you have a seamless experience.
How to Return an Audible Book?
Returning an Audible book is a straightforward process, and Audible offers multiple ways to do it. Here are the steps for returning an Audible book on both the desktop site and mobile site:
Return Audible Books on the Desktop Site
- Go to your Account Details page on the Audible desktop site.
- Click on “Purchase History.”
- Find the audiobook you want to return and click “Return.”
- Select the reason for the return from the provided options, then click “Return.”
- After completing these steps, you will receive a confirmation indicating that the return was successful.
Return Audible Books on the Mobile Site
- Open a web browser on your mobile device and go to www.audible.com. Sign in to your Audible account.
- Tap on the menu icon, usually represented by three horizontal lines, and select “My Account.”
- In the My Account section, tap on “Purchase History.”
- Find the audiobook you wish to return and tap on it.
- Tap the “Return” option.
- Choose the reason for returning the book and tap “Return.”
- After successfully returning the audiobook, you will receive a confirmation on your screen.
If you encounter the message “Online Return Unavailable,” it means the online return option is not available for that specific title. In this case, you should contact Audible Customer Care to initiate the return.
What type of refund will I get from Audible?
You will receive a refund using the same payment method you used to purchase the title. For example:
- Titles purchased with credits will be refunded with credits.
- Titles purchased with a coupon will be refunded with a new coupon.
- Members who used credits will receive them back immediately for their next Audible purchase. For other payment methods, the refund will be processed in approximately 7 to 10 business days, depending on the issuing financial institution.
Can non-members return or exchange books with Audible?
Non-members can return or exchange up to 2 titles every 6 months by contacting Audible Customer Service. Contact options include chat, phone, and email.
Why can’t I exchange my Audible book?
If you see that a title is “not eligible for return,” you may still be able to return or exchange it by contacting Audible. Audible’s online tool has limitations on the number of exchanges allowed. If you reach this limit, Audible wants to understand your preferences and provide recommendations to help you find a more suitable audiobook. Remember that your request to return an audiobook should be made within 365 days of the original purchase.
How many times can I exchange an Audible book?
Audible does not specify an exact number of times you can exchange an audiobook. However, they reserve the right to limit the number of exchanges and refunds for members who abuse the system or the spirit of the program. Eligibility for this program ends immediately if a customer cancels or fails to maintain their membership in good standing. Audible may also modify the terms of the program at any time.
Audible’s return policy ensures that you can explore audiobooks risk-free. Whether you’re an Audible member or a non-member, the ability to return or exchange audiobooks within a 365-day window provides you with the flexibility to try new narrators and stories without losing your credits or payment. By following the simple steps outlined in this guide and understanding the FAQs related to Audible’s return policy, you can make the most of your Audible experience. Enjoy your audiobooks and return them hassle-free if they don’t meet your expectations. Happy listening!